Refund Policy
At CoachifyMe, we want you to be completely satisfied with your purchase. This policy outlines our refund terms and how to request a refund.
Refund Window
You may request a refund within 14 days of your purchase date. After this period, purchases are considered final.
Refund Conditions
Refunds on CoachifyMe platform subscription plans are available within 14 days of initial purchase or renewal, provided you have not substantially used the plan features during that period. For platform subscriptions, ‘substantial use’ means creating more than one platform, generating AI content, or processing client transactions. Trial conversions (where you used the 14-day free trial) are not eligible for a refund on the first charge unless a technical error occurred.
How to Request a Refund
To request a refund, go to Account Settings > Billing > Order History and click ‘Request Refund’ on the relevant order. Select a reason and provide a brief description. Our team reviews all requests and processes eligible refunds within 5–10 business days. Refunds are returned to your original payment method via Stripe.
Non-Refundable Items
The following are not eligible for refund: (1) AI Credit Booster add-on packs once credits have been consumed; (2) Custom Domain Add-On purchases once the domain has been provisioned; (3) plan subscriptions where the full trial period was used prior to the first charge; (4) any subscription cycle after the first where use was substantial.
Partial Refunds
Partial refunds may be issued at CoachifyMe’s discretion where only a portion of a billing period remains unused and a refund request is submitted promptly. AI credits consumed during the refund-eligible period will be deducted from the refund at the rate of $0.029 per credit.
Processing Time
Approved refunds are typically processed within 5–10 business days. The refund will be returned to your original payment method. Please allow additional time for your bank or payment provider to reflect the credit on your statement.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at contact@coachifyme.com.