Payment Terms
These payment terms govern all financial transactions on CoachifyMe. By making a purchase, you agree to the following terms.
Payment Processing
All payments on CoachifyMe are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We accept Visa, Mastercard, American Express, Discover, and other major credit and debit cards supported by Stripe. Your payment card details are transmitted directly to Stripe using TLS encryption and are never stored on CoachifyMe servers. Subscription charges recur monthly or annually depending on your selected billing frequency and are initiated on the same date each cycle. A valid payment method must remain on file for your subscription to remain active.
Chargeback Policy
We take chargebacks seriously and encourage all customers to contact us before initiating a dispute with their bank. Filing a chargeback with your bank should be a last resort. Our self-serve refund process (Account Settings > Billing > Order History) is faster and typically resolves in 5–10 business days, whereas chargeback disputes can take 30–90 days and may not be decided in your favor. If you believe a charge is incorrect, please email contact@coachifyme.com first.
Chargeback Fees
Chargebacks incur processing fees. If a chargeback is filed and resolved in favor of the merchant, the chargeback processing fee of $15 may be assessed. We encourage customers to contact us directly to resolve any billing concerns before initiating a chargeback with their bank.
Creator Liability
Platform Creators who receive payouts through CoachifyMe’s Stripe Connect integration are responsible for delivering the services, content, and coaching sessions they offer on their platforms. If a chargeback is filed by a client for a creator’s service and the dispute is resolved against the creator, the $15 chargeback processing fee will be recovered from the creator’s future payouts. By completing Stripe Connect onboarding, Platform Creators acknowledge and accept this chargeback cost recovery policy.
Dispute Resolution
If you believe a charge on your account is incorrect, contact us at contact@coachifyme.com with your order details. We will investigate and respond within 3 business days. For unresolved billing disputes, you may initiate a formal dispute process under the arbitration provisions of our Terms of Use. CoachifyMe will cooperate fully with the arbitration process and provide all relevant transaction records.
Payout Terms
Creator payouts are processed through Stripe Connect on the schedule configured in your platform settings (daily, weekly, or monthly). Payouts require a completed Stripe Connect onboarding with verified bank account details and identity verification. Payouts may be delayed or held if: (1) there are active chargebacks or open disputes associated with your transactions, (2) your account is under compliance review, (3) your payout destination bank account requires additional verification, or (4) Stripe’s own payout policies impose restrictions. CoachifyMe charges a 0% platform revenue-share on client payments under all current plans; your payout equals gross client payments less standard third-party payment-processing fees charged by your payment provider. CoachifyMe reserves the right to apply a plan-specific platform fee, which, if applicable, will be disclosed in your plan’s terms before it takes effect.
Contact Us
If you have questions about these payment terms, please contact us at contact@coachifyme.com.