Frequently Asked Questions
Welcome to CoachifyMe's FAQ section. Here you'll find answers to commonly asked questions about our platform and services.
Common Questions
What is CoachifyMe?
CoachifyMe is an AI-powered coaching platform builder. Coaches and content creators sign up to create their own branded coaching platforms — complete with courses, coaching sessions, AI chat, and payment processing. Clients then access those platforms to consume content, book sessions, and engage with AI-powered tools.
How does the 14-day free trial work?
Every paid plan includes a 14-day free trial. You will be asked to enter a payment method when signing up, but you will not be charged until the trial ends. You can cancel at any time during the trial period at no cost.
Can I use my own domain name?
Yes. Solo Premium, Agency Growth, and Agency Scale plans include custom branding and custom domain support at no additional cost. Starter and lower-tier plans can add a custom domain via the Custom Domain Add-On. CoachifyMe handles SSL certificate provisioning and DNS management automatically.
What are AI credits and how are they consumed?
AI credits are the unit of consumption for AI-powered features — content generation, AI chat, AI assessments, personalized learning paths, AI analytics, and AI Coach Digital Twin. Each operation consumes credits based on complexity. Credits reset monthly with your billing cycle. Additional credits can be purchased via the AI Credit Booster add-on.
Which AI providers does CoachifyMe use?
CoachifyMe routes AI operations through OpenAI, Anthropic (Claude), and Google (Gemini / Vertex AI) depending on the task type and configuration. We maintain data processing agreements with each provider. Your prompts and responses are transmitted to these providers for inference only — they are not used to train their models.
What payment methods are accepted?
Platform subscriptions (your CoachifyMe plan) are processed via Stripe and support all major credit and debit cards. For the platforms you build on CoachifyMe, you can configure Stripe for client payments. Your clients’ payment method options depend on what you enable for your platform.
Is there a platform transaction fee?
No. Every paid plan — from Solo Starter on up — has a 0% platform transaction fee, so you keep 100% of the revenue your clients pay on your platform. Standard Stripe payment processing fees (~2.9% + 30¢) still apply, just like everywhere else.
I’m switching from a marketplace like Wyzant — can I move my clients and content?
Yes. Your content and client relationships are yours to bring. You set up your subjects, programs, and lessons on CoachifyMe (our AI content tools can help you rebuild them quickly), invite your clients to your new branded platform with templates and guidance we provide, and connect your own domain so they see your brand end to end. We support guided onboarding — not a one-click import — so you move at your own pace with our team’s help. Most coaches bring the bulk of their active clients across.
How are CoachifyMe’s fees different from a marketplace’s?
Marketplaces typically take ~25% of every booking — a cut that grows as your revenue grows. CoachifyMe charges a flat monthly subscription instead, with a 0% platform fee on your sales. Your payment provider’s standard processing fees still apply (they apply on any platform), but there’s no marketplace cut on top. At $2,500/month in revenue, a 25% marketplace keeps ~$625; on CoachifyMe you keep roughly 97% after standard processing and pay one predictable monthly fee.
Is there a contract or any lock-in if I switch?
No long-term lock-in. CoachifyMe is a monthly subscription you can cancel anytime, and your client data and content are exportable whenever you want. You own your business — we just power it.
Can I have multiple coaches on my platform?
Yes. Agency plans are designed for multi-coach operations. The Agency Scale plan supports unlimited coaches and clients. Solo plans include 1 coach seat. If you need multiple coaches on a Solo plan, consider upgrading to an Agency plan.
What is the AI Coach Digital Twin?
The AI Coach Digital Twin lets you create an AI version of yourself. You define your coaching philosophy, methodology, communication style, and personality. Once activated, your clients can chat with your digital twin — which responds using your approach, references your content, and reflects your tone.
How does Google Calendar integration work?
Coaches can connect their Google Calendar to CoachifyMe to manage availability and automatically create/update calendar events when appointments are booked or rescheduled. CoachifyMe requests only the calendar permissions necessary for scheduling and does not access other Google account data.
How do I get paid for content and coaching sessions?
Platform Creators receive payouts via Stripe Connect. Once you complete Stripe’s onboarding (identity verification and bank account connection), CoachifyMe processes payouts according to your configured payout schedule. Payouts may be held if there are active chargebacks, open disputes, or compliance reviews.
What happens if I exceed my plan quota?
For critical quotas (platforms, coaches, clients), CoachifyMe provides a grace period — typically 14 to 30 days — during which you can upgrade your plan or select which items to keep. For soft quotas (storage, content), existing items are preserved but you cannot add new items until you upgrade or reduce usage.
Is my data secure?
Yes. Authentication uses HTTP-only cookies, which are inaccessible to JavaScript. Payment data is processed and stored by Stripe (PCI-DSS Level 1). Sensitive data such as tax IDs and bank account numbers are encrypted at rest. All connections use HTTPS. We implement CSRF protection on all state-changing requests.
How do I cancel my subscription?
You can cancel your subscription at any time from Account Settings. Your plan remains active until the end of the current billing period. After cancellation, your platforms will be deactivated when the period ends. If you need a refund, see our Refund Policy.
Still Have Questions?
If you couldn't find the answer you were looking for, please don't hesitate to contact us at contact@coachifyme.com. Our support team is here to help!